ANUBRIS (PRIVATE) LIMITED (“Anubris,” “we,” “us,” or “our”), a company incorporated in Lahore, Pakistan (CUIN: 0326864, NTN: I546208), is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Personal Information
When you fill out forms on our website (such as contact forms, newsletter subscriptions, or service inquiry forms), we may collect:
- Full name
- Email address
- Company or organization name
- Job title
- Message content and inquiry details
Usage Data
We automatically collect certain information when you visit our website, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent, and navigation paths
- Referring website or source
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. See the Cookies section below for more details.
2. How We Use Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to inquiries, provide quotes, deliver IT services and AI solutions, and manage client relationships.
- Communication: To send service-related updates, respond to support requests, and (with your consent) deliver newsletters and marketing communications.
- Improvement: To analyze website usage, improve our services and user experience, and develop new features and products.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Pakistan and other relevant jurisdictions.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Paddle.com Market Limited (Payment Processor): Paddle acts as our Merchant of Record for all product purchases and subscriptions. When you make a payment, Paddle collects and processes your payment information (such as credit/debit card details, billing address, and transaction data) directly. We do not store your payment card details on our servers. Paddle's privacy policy can be found at paddle.com/legal/privacy.
- Chatwoot: Our live chat platform, which processes messages you send through the website chat widget.
- Google Sheets / Google Workspace: For processing form submissions securely.
- Analytics providers: For aggregated, anonymized website traffic analysis.
- Hosting providers: Cloudflare for website hosting and CDN services.
These service providers are contractually bound to use your information only for the purposes of providing their services to us and are obligated to maintain its confidentiality.
Payment Processing
All payments for our software products and subscriptions are processed by Paddle.com Market Limited, which acts as the Merchant of Record. This means Paddle — not Anubris — is the entity that processes your payment and appears on your bank or credit card statement.
Paddle may collect your name, email address, billing address, payment method details, and transaction information. This data is processed in accordance with Paddle's privacy policy and applicable data protection laws. We receive only limited transaction information (such as your name, email, product purchased, and transaction ID) — we never receive or store your full payment card details.
4. Data Security
ANUBRIS (PRIVATE) LIMITED takes the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols.
- Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Regular Audits: We periodically review our security practices and update them as necessary.
- Secure Infrastructure: Our website is hosted on Cloudflare's global network with built-in DDoS protection and web application firewall.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to the processing of your personal data for marketing purposes.
- Portability: Request transfer of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at admin@anubris.com. We will respond to your request within 30 business days.
7. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at admin@anubris.com.
8. Changes to This Policy
ANUBRIS (PRIVATE) LIMITED reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: