At ANUBRIS (PRIVATE) LIMITED, we are committed to client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our IT services, AI solutions, and software products.
1. Refund Eligibility
IT Services & Subscriptions
You may request a refund within 30 days of the initial service engagement or subscription start date if you are not satisfied with the services provided. Refund requests after 30 days will be evaluated on a case-by-case basis at the discretion of ANUBRIS (PRIVATE) LIMITED.
Software Products
Refund eligibility for our software products (such as BedShift, Telnety, and Agrixia) is assessed on a case-by-case basis, taking into account the nature of the product, duration of use, and the reason for the refund request.
2. Refund Process
To request a refund, please follow these steps:
- Send an email to admin@anubris.com with the subject line “Refund Request.”
- Include the following details in your email:
- Your full name and company name
- Service or product name
- Invoice number or order reference
- Date of purchase or service start
- Reason for requesting a refund
- Our team will acknowledge your request within 2 business days and review it within 5 business days.
- You will receive a written decision with the outcome of your refund request.
3. Non-Refundable Items
The following are not eligible for refunds:
Custom Development Work Already Delivered
Custom software, integrations, or solutions that have been completed and delivered to the client as per the agreed scope of work.
Consumed Consulting Hours
Advisory, consulting, or professional service hours that have already been rendered, including meetings, assessments, and deliverable reviews.
Third-Party Licenses and Subscriptions
Costs incurred for third-party software licenses, cloud resources, or subscriptions procured on your behalf.
Emergency or After-Hours Support
Emergency support services that have been rendered outside of standard business hours.
4. Processing Time
Once a refund is approved, it will be processed within 5–10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that your financial institution may require additional time to reflect the refund in your account.
5. Subscription Refunds via Paddle
All software product subscriptions (including BedShift, Telnety, and Agrixia) are processed by Paddle.com Market Limited, our Merchant of Record.
- The 30-day refund window applies to all Paddle-processed subscriptions. If you are unsatisfied within 30 days of purchase, you are eligible for a full refund.
- To request a refund for a Paddle subscription, email us at admin@anubris.com with your Paddle receipt or transaction ID.
- Approved refunds are processed by Paddle and returned to your original payment method. Processing typically takes 5–10 business days depending on your financial institution.
- You may cancel your subscription at any time through your account dashboard. Cancellation stops future billing but does not automatically issue a refund for the current billing period.
- Payment disputes and chargebacks are handled by Paddle in accordance with their Terms of Service.
6. Partial Refunds
In cases where services have been partially delivered or where a portion of the engagement is non-refundable, ANUBRIS (PRIVATE) LIMITED may issue a partial refund proportional to the undelivered or unused portion of the services. The exact refund amount will be communicated in writing prior to processing.
7. Contact Us
If you have any questions about this Refund Policy or need to initiate a refund request, please contact us: